Key Information 

Hours: 35 hours per week, Monday to Friday, 9am to 5pm.

Salary: £18,000 per annum

Contract: Permanent

Proposed start date: Mid September 2018

Location: This role is based at our vibrant London hub located just 2 minutes’ walk from Barbican underground station. 

About the Role 

We are looking to recruit a customer service champion to join our administration team, to be the first point of contact for enquiries and to support the smooth running of the volunteer journey at Beanstalk. 

The ideal candidate

We are looking for an administrator with excellent customer service skills; a confident and professional telephone manner; good command of written and spoken English; strong attention to detail and with previous background working with a number of different computer programmes and databases - (previous experience of using Salesforce would be desirable but isn't essential).

You will be joining a cohesive and enthusiastic team; receive training on our processes and systems and be an integral part of our service. 

This is a varied role so it is essential you are able to prioritise your time to manage several tasks and maintain orderly systems.

Day to day tasks include:

  • Responding to volunteer enquiries over the telephone and by email
  • Processing new volunteer applications and keeping on top of individual pipeline
  • Following up with safeguarding checks including DBS’s, references, ID badges and relevant paperwork
  • Booking volunteers on to training and selection days
  • Maintaining accurate data on Salesforce (CRM system)
  • Processing expense forms
  • Supporting the wider Beanstalk team with administration as required

For more information please see the  Job Description and Person Specification.

To Apply

Applicants should submit;

1. CV

2. Supporting statement (maximum 1000 words):

  • outline your relevant experience;
  • state why you are interested in the role and;
  • how you meet the criteria in the person specification.

3.  Completed Beanstalk Monitoring Form 

Email your application to [email protected]. Please quote reference, AdminLondon0818 and your FULL NAME in the subject line of your email. 

Closing Date: 12 noon 26th August. Candidates may be contacted prior to the closing date. 

Interview Date and Location: Candidates should be available for interview on 30th August, London.

For more information please email [email protected] 

Beanstalk is committed to safeguarding the welfare of children and young people and requires all staff and volunteers to share this commitment. A DBS disclosure may be requested for the successful candidate.

Data protection

Beanstalk is registered as a Data Controller with the Information Commissioner’s Officer under the Data Protection Act 1998. Our registration number is Z653658X. The data we gather and hold is managed in accordance with the Data Protection Act 2018.0

The legal basis for processing the data you provide as part of your job application is legitimate interest as we require this data to determine your suitability for the roles we are recruiting for. By sending us this data you are consenting for us to process the data for the following purposes: to enable Beanstalk to create an electronic and paper record of your application; to enable the application to be processed to determine your suitability to work for us; to enable the organisation to compile statistics, or to assist other organisations to do so, provided that no statistical information that would identify you as an individual will be published.

We respect your privacy and promise to keep your data safe and secure. We will not disclose, or share personal information supplied by you with any third party organisations, without your consent. We may share data with external consultants who sit on your interview panel.

We will retain your information for one year if you are unsuccessful in your application. If you are successful it will become part of your personnel file and be kept for the duration of your employment with Beanstalk, plus six years.

You can update your data or ask to have your data deleted by contacting us on [email protected].

View our full privacy policy.